Customer Support
North American Customer Support
Carson maintains an expert customer support and sales staff for your convenience.
We are available Monday through Friday, 8:30am – 5:00pm (EST).
Please call or email if you have any questions concerning our products.
Carson Optical, Inc.
2070 5th Avenue
Ronkonkoma, NY 11779
Tel: 631-963-5000
Fax: 631-427-6749
Email: info@carson.com
Software Downloads
For software downloads for digital microscopes, please click here.
FAQs
For other common questions, please check our FAQ page here.
UK Customer Support
If you are in the United Kingdom, you can contact our local sales and customer support staff Monday through Friday, 8:00am – 5:00pm (GMT).
Henfaes Ln
Welshpool
SY21 7BE
Tel: 01938 557 440
Email: uksupport@carson.com
Europe Customer Support
Gerolsteinbaan 7
5121 DN Rijen
Netherlands
Email: eusupport@carson.com
Japan Customer Support
Email: jpsupport@carson.com
Unsolicited Idea Submission Policy
Carson Optical or any of its employees do not accept or consider unsolicited ideas, including but not limited to; new or improved products, product enhancements, materials, marketing ideas or new product names. Please do not submit any unsolicited ideas or suggestions in any form to Carson Optical or any of its employees. This policy is in place to avoid potential misunderstandings or disputes when Carson Optical’s products or marketing strategies might seem similar to ideas submitted to Carson Optical.